A. If available, you can use our service on the same day, but we recommend making a reservation early during busy seasons.
A. We accept cash, credit cards, and some cashless payment methods.
A. Cancellation fees apply as follows: free up to 2 days before the rental date, 50% of the basic fee the day before, and 100% of the basic fee on the day of rental.
A. Our business hours are from 10:00 AM to 5:00 PM.
A.Vehicles must be returned to the pick-up store.
A. Please be sure to call the rental office. Additional charges may apply for extended rental time.
A. Basic coverage for bodily injury, property damage, vehicle damage, and personal injury is included. The optional Excess Protection (NOC Waiver) must be purchased separately at 1,500 JPY per day.
A. Please follow this order: assist the injured → contact the police → notify the rental office.
A. Insurance does not cover cases such as driving under the influence, unauthorized extensions, or use by anyone other than the contracted driver.
A. All vehicles are equipped with winter tires as standard from November to April.
A. All cars are designated as non-smoking.
A. A valid international driving license and passport must be shown.
A. Yes. The vehicle will be provided with a full tank, so please return it with a full tank as well.
A. Please contact the rental office or our emergency number immediately. A replacement vehicle will be provided.
A.Sorry, we only carry the previous model vehicles.
