Question 1

How soon do I need to book?

Accepted Answer

A. If available, you can use our service on the same day, but we recommend making a reservation early during busy seasons.

Question 2

Q2. Which payment methods can I use?

Accepted Answer

A. We accept cash, credit cards, and some cashless payment methods.

Question 3

Q3. Do you charge a cancellation fee?

Accepted Answer

A. Cancellation fees apply as follows: free up to 2 days before the rental date, 50% of the basic fee the day before, and 100% of the basic fee on the day of rental.

Question 4

Q4. What time can I pick up and return the vehicle?

Accepted Answer

A. Our business hours are from 10:00 AM to 5:00 PM.

Question 5

Q5. Can I return the vehicle anywhere?

Accepted Answer

A.Vehicles must be returned to the pick-up store.

Question 6

Q6. What should I do if I’m going to be late returning the vehicle?

Accepted Answer

A. Please be sure to call the rental office. Additional charges may apply for extended rental time.

Question 7

Q7. Is insurance included in the price?

Accepted Answer

A. Basic coverage for bodily injury, property damage, vehicle damage, and personal injury is included. The optional Excess Protection (NOC Waiver) must be purchased separately at 1,500 JPY per day.

Question 8

Q8.What should I do if I get into an accident?

Accepted Answer

A. Please follow this order: assist the injured → contact the police → notify the rental office.

Question 9

Q9. Are there any cases not covered by insurance?

Accepted Answer

A. Insurance does not cover cases such as driving under the influence, unauthorized extensions, or use by anyone other than the contracted driver.

Question 10

Q10. Does the car come with studless winter tires?

Accepted Answer

A. All vehicles are equipped with winter tires as standard from November to April.

Question 11

Q11. Are there any non-smoking vehicles available?

Accepted Answer

A. All cars are designated as non-smoking.

Question 12

Q12. Can I rent a car with an international driving permit?

Accepted Answer

A. A valid international driving license and passport must be shown.

Question 13

Q13. Do I need to return the vehicle with a full tank of gas?

Accepted Answer

A. Yes. The vehicle will be provided with a full tank, so please return it with a full tank as well.

Question 14

Q14. What should I do if the car has a problem?

Accepted Answer

A. Please contact the rental office or our emergency number immediately. A replacement vehicle will be provided.

Question 15

Q15.Do you handle current vehicles?

Accepted Answer

A.Sorry, we only carry the previous model vehicles.

Q&A

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